We are encouraging all Train Operating Companies (TOCs) to sign the Family Friendly Pledge which is as follows…
- Unfolded Buggy Spaces and Reservations – To never order a new train or undertake a refurbishment without providing dedicated space for unfolded prams. These spaces must be separate and distinct from dedicated space for wheelchair users.
- Child Friendly Toilets – To consider the needs of young children and parents when designing toilets on trains and at stations.
- Communication and Engagement – To include a dedicated family friendly travel page on your website and provide live information on where best to stand on the platform.
- Assistance and Staff Training – To include the needs of families in your staff training by the end of 2025, allow early boarding for parents travelling with children where possible, encourage platform and train staff to assist parents travelling alone with small children (under 5) with boarding and disembarking wherever possible.
- Breastfeeding – To sign up to the BfN Breastfeeding Friendly Scheme.
We’ve written twice to all TOCs, the Great British Rail Transition Team and HS2, as well as industry bodies like the Rail Delivery Group and the Department for Transport.
We hope to have news very soon from one pioneering TOC!